Refund policy

SECTION 20 - PRODUCT REPLACEMENT POLICY

We are dedicated to providing you with high-quality products and ensuring your satisfaction with every purchase. In the event that you encounter a defect or issue with your purchased item, we offer a hassle-free product replacement policy, subject to the following terms and conditions:

  • Eligibility: You may request a replacement for a product within 6 months of the original purchase date. This policy is applicable only to products that exhibit manufacturing defects or flaws that affect their functionality or intended use.
  • Proof of Purchase: To initiate a replacement, you must provide proof of purchase, such as an order confirmation or receipt.
  • Defective Items: If your item is found to have a manufacturing defect or arrives with flaws that impact its functionality within the first 6 months of purchase, you are eligible for a replacement.
  • Exclusions: This policy does not cover items that have been damaged due to misuse, neglect, or improper care. Additionally, normal wear and tear are not considered manufacturing defects.
  • Return Process: To initiate a replacement, please contact our customer support team at coochicouch@gmail.com Provide details of the issue along with proof of purchase. Our team will guide you through the necessary steps to facilitate the replacement process.
  • Replacement Item: Once your request is approved and the defect is verified, we will arrange for a replacement item to be shipped to you. The replacement will be of the same product or an equivalent model, subject to availability.
  • Return of Defective Item: In some cases, we may request the return of the defective item for further evaluation or quality control purposes. We will provide instructions for the return process if applicable.
  • No Refunds: Please note that this policy is exclusively for product replacements and does not include monetary refunds. If a replacement item is unavailable or discontinued, we will work with you to find a suitable alternative or solution.
  • Shipping: We will cover the cost of shipping for the replacement item. However, you may be responsible for shipping costs associated with returning the defective item, if applicable.
  • Processing Time: We aim to process replacement requests promptly. However, processing time may vary based on factors such as product availability and shipping location.


SECTION 21 - CONTACT INFORMATION

For inquiries about the Terms of Service, please contact us at CoochiCouch@gmail.com.